Fifth Avenue Policy
Appointments
Appointments may be booked online or by calling (860) 284-0555 during business hours.
Please note that we do not accept appointment requests via voicemail.
A valid credit card is required to secure all appointments.
Your card will only be charged upon completion of your service,
or when applicable under our cancellation or no-show policy.
Before booking, we kindly ask that you review our policies below.
Running Late?
We understand that delays happen. If you are running late, please call us.
Guests arriving more than 10 minutes late may need to have their service shortened
or rescheduled to avoid affecting other appointments.
If your service is shortened due to late arrival, the full price of the originally booked service will still apply.
Cancellation & No-Show
We require at least 12 hours’ notice for all cancellations or reschedules, including online bookings.
Cancellations or reschedules made within 12 hours of the scheduled appointment
will be charged 100% of the scheduled service(s).
No-shows will be charged 100% of the scheduled service(s).
If a cancellation or no-show fee cannot be collected after multiple attempts, future bookings may be restricted.
We appreciate your understanding, as last-minute cancellations and changes
impact our staff’s time and prevent other clients from booking.
Refund & Repair
All completed services are final and non-refundable.
Refunds are not provided for completed services,
including dissatisfaction, change of mind, or any issues that may arise after the service.
If you experience an issue with your service, please contact us within 3 days (72 hours) of your appointment.
We will evaluate the issue and, when appropriate, provide a complimentary repair.
Complimentary repairs are only available within 3 days (72 hours) of the original service.
After 72 hours, any repairs or corrections will be subject to the applicable service charge.
A repair request does not qualify the original service for a refund.
Private Parties
Our salon is available for private events based on availability.
Please email hello@fifthavenails.com with the following details:
• Preferred date and time
• Number of guests
• Services requested
We will respond with availability, policies, and pricing.
Group Appointments
For group bookings, please email hello@fifthavenails.com
Groups of three or more require a credit card at booking, and a 20% gratuity will be added to all services.
Groups of more than five guests require a private salon booking.
A minimum of 48 hours’ notice is required for group cancellations or changes.
Cancellations, reschedules, or service changes made
within 24 hours will be charged 100% of the scheduled service(s).
If a guest arrives more than 10 minutes late, we cannot guarantee their service.
Full charges, including gratuity, will still apply.
Salon Environment
To maintain a calm and relaxing atmosphere, we kindly ask that you:
• Silence your phone or set it to vibrate
• Refrain from taking calls inside the salon
• Use earphones when watching videos
• Enjoy beverages only (food is not permitted)
• We aim to create a peaceful, spa-like experience for every guest.
We truly appreciate your cooperation and respect for our space and other guests.
Gift Certificates
Gift cards are available for purchase in-salon or as online e-gift cards.
E-gift cards are delivered instantly and may be printed or presented digitally at the time of service.
Physical gift cards cannot be tracked and cannot be replaced if lost or stolen.
All gift card purchases are final and non-refundable.
Gift cards are not redeemable for cash and cannot be reissued.
Gift cards may be used toward all services and retail products.
Payments
We accept Visa, Mastercard, Discover, American Express, and Cash.
Gratuity is kindly appreciated in cash, if possible.